One way Fizzy Living delivers exceptional service to all our tenants is by having a dedicated property manager at each of our developments. We call them ‘Bobs’, some tenants call them Fizzy angels and it’s not difficult to see why. In our recent customer survey, a whopping 98% of Fizzy tenants agree that having a Bob improves your rental experience and that you love or like having a dedicated property manager around.
Because we and you love our Bobs, we thought it was best to introduce them. In this blog post, we meet Ha Doan – the pocket rocket Bob from Fizzy Epsom!
What do Bobs do?
We look after our building and everything to do with our building. We are responsible for the day-to-day operations of the property and ensure everything runs smoothly. We find tenants, move tenants in and out, and deal with all their issues. We are here to make their lives easier – so we accept deliveries and give access on tenants’ behalf to handymen for minor repairs, or the SKY installation guy, when they are at work.
What’s the best thing about being a Bob?
I’m the first port of call if tenants need and want help. I like the responsibility in helping people!
What’s the nicest thing a tenant has done for you?
My tenants are so lovely. One tenant cooks lovely homemade meals for me when I’m very busy and have no time for lunch! Another tenant went to Costa coffee and bought me a latte and a Panini when I was rushing around.
Name a example where you have gone the extra mile for a tenant/s?
One tenant left his keys at work. He called me on the way back from work and couldn’t go back to pick them up as his office was shut. I stayed until the evening to let him back into his flat.
What were you doing before Fizzy?
I’ve always worked in housing. Before this I worked for Thames Valley Housing (sister company of Fizzy Living) as a Sales Consultant dealing with Shared Ownership. I’ve been working for Fizzy for one and half years now. Gosh time flies when you’re having fun!
What do you like most about Epsom?
Epsom is great! It’s a lovely area and has the convenience factor. Fizzy Epsom itself is close to everything; 2 minutes from the train station and 2 minutes to the high street.
If you could live in any Fizzy block, which one would it be and why?
It would have to be Fizzy City(apart from Epsom of course!) The building itself is magnificent and the specification of the flat is top class quality. The location is also great, being so close to the City of London, and also trendy areas like Shoreditch and Hoxton.
When you’re not being Bob, what are your hobbies and interests?
I love travelling, not just because it’s relaxing, but I also like meeting new people and learning new things in life.
Who are you supporting in the World Cup now that England is out?
Follow Ha Doan on Twitter – @Hadoan121
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