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Fizzy Is Hiring - Looking For a Property Manager in Our Fizzy Epsom Building

Job Description: Property Manager

Responsible to: Head of Operations, Fizzy Living

Responsible for: Customer service, tenancy & property management


About the Organisation

Fizzy Living is an exciting residential property business. We offer good quality rented accommodation, in easily commutable locations, with a management service that makes life simple. Our target market is the ‘Rentysomethings’ – the young professionals who are switched on to London-life, social media and convenient lifestyles.

We’re building a portfolio of residential properties; currently we have 6 blocks (Canning Town, Epsom, Lewisham, Poplar, Walthamstow and Stepney Green). Our next buildings in Hayes will add 189 apartments to our current total and will complete early 2018.

Fizzy Living is well funded, and plans to own and manage over 2,000 apartments within the next 3 years.


About the role

You’ll be the human face and on site presence of Fizzy at our EPSOM scheme and work as part of the company’s Operations team.

Each of our existing schemes has a Property Manager, so we have some good experience of what is required and you’ll get plenty of support from them as you settle in to the job. The list below will give you an idea of what the job will consist of;

Customer Service (with the support of the Fizzy Sales Team)

  • Gain the respect and support of the building’s residents, through delivering great customer service and living the Fizzy brand values.
  • Prompt responses to tenant enquiries, through which ever channel they are received (telephone, email, face to face, social media).
  • Dealing and reporting on issues in a timely and professional manner.
  • Maintain high standards of cleanliness and housekeeping in communal areas.
  • Assisting in delivering all Key Performance targets relating to customer service and satisfaction. Ensuring the cleanliness and security of void apartments.
  • Managing prospective customers, from sign up through to the execution of tenancy agreements ensuring a warm welcome at move in.

Tenancy Management (with the support of the Fizzy Finance Team)

  • Professional property management of the building by working to the company’s Standard Operating Procedures.
  • Manage reference checks to ensure that tenancies are only granted to those who satisfy agreed eligibility criteria.
  • Identify any additional income and service improvement opportunities.
  • Ensure tenancy documentation is complete, agreed and correctly filed.
  • Managing the collection of rent and processing of operational costs for your building.
  • Manage tenant’s accounts relating to your building on our management software called PEX.
  • Undertake inventories and end of tenancy deposit reconciliations in association with the Fizzy repairs manager.
  • Ensure any rent arrears arising are promptly dealt with, in line with the arrears management
  • Minimising void loss by ensuring a quick turnaround with repairs and cleaning.
  • Assisting in delivering all Key Performance targets relating to tenancy management procedure.

Property Management (with support from the Fizzy Repairs Manager)

  • Professional property management of the building by working to the company’s Standard Operating Procedures.
  • Managing service and maintenance contracts relating to the building and ensuring all planned maintenance is carried out efficiently and on time.
  • Being proactive to ensure a secure, safe and successful block of apartments.
  • Managing maintenance and service contractors delivering a high quality service in line with our brand aspirations.
  • Build a good working relationship with the management company responsible for the overall site management.
  • Carrying out daily inspections of all common parts of the building, proactively addressing issues as they arise.
  • Carry out Furniture condition reports and stock control
  • Helping to ensure the building meets all health & safety requirements and fire risk assessments.
  • Assisting in delivering all Key Performance targets relating to asset management.

Knowledge and Experience

  • Experience of working in an environment where customer service is paramount (essential)
  • Experience of delivering good quality account management or property services (essential)
  • Knowledge of managing financial budgets (desirable)
  • Knowledge of social media skills (desirable)
  • Knowledge of Housing legislation and Assured Short-hold Tenancies (desirable)
  • Knowledge of Health and Safety legislation and practice (desirable)
  • NFOPP qualified (desirable)

Skills

  • Customer care skills
  • Self starter and disciplined lone worker
  • Organising and planning skills
  • Financial planning skills
  • Negotiating skills
  • A good range of IT skills
  • Ability to work to tight deadlines

Terms and Conditions

  • Basic salary of 30-40K, dependent on skills and experience brought to the role.
  • Annual performance related bonus up to 5% of your salary
  • 25 days pa annual leave.
  • Working pattern – 37.5 hours pw, to include some evening + occasional weekend work

 

How to Apply

Please submit your CV, together with a supporting statement, setting out how you can demonstrate you meet the knowledge, experience and skills set.



October 20, 2017 Tags: Fizy Living Team Fizzy Jobs at Fizzy Bobs
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