COVID-19 update

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COVID-19 UPDATE

We’re here to help during this challenging time.

We appreciate it’s a challenging and uncertain time for everyone. Our thoughts go out to the people who are being most affected by this unprecedented event and we thank the healthcare workers and those in the local communities who are on the front line working to contain this coronavirus.

Please know that we are vigilantly monitoring the COVID-19 situation around the clock and we want to reassure all our residents that your health and welfare is of the utmost importance to us. We’ll be doing everything we can to ensure the proper precautions are in place to keep you and our staff safe and secure.

Currently, we’re operating as usual – many of our staff are working remotely but that doesn’t mean we aren’t here for you or that you need to put your plans on hold, we are offering virtual viewings and supporting residents for move-ins and move-outs.

 Things are however changing very quickly and if there is any further impact on our services we will update you as soon as we can. 

  • We have a duty of care to all of our residents and our employees. Therefore, if you have been in contact with people showing symptoms of the virus, you are self-isolating or you have underlying health issues we ask that you contact us and notify us.
  • We are able to offer virtual viewings via Skype or FaceTime or via sharing videos of the available apartment.
  • Effective from Monday 16th March 2020 all Bobs will only attend site for business critical duties. This measure is being taken to limit exposure to residents, members of the public and contractors that may be carrying the virus.

The business critical duties that you will be carried out are:

  • Move-In’s (preparation and inventories)
  • Move-Out’s (checkout and cleaning access)
  • Skype/Facetime viewings (where necessary- if no video yet available)
  • Access for essential or emergency repairs

Staying safe

We’re following Government advice on preventing the spread of infection, including undertaking additional deep cleaning of communal areas and all resident events are postponed until further notice

To avoid catching COVID-19, we are encouraging residents to adhere to the following NHS advice:

  • Wash your hands often with soap and water – do this for at least 20 seconds. If soap and water are unavailable, use hand sanitiser gel.
  • Always cover your mouth and nose with a tissue, or your sleeve (not your hands) when you cough or sneeze, and put used tissues in the bin immediately, washing your hands afterwards.
  • Do not touch your eyes, nose or mouth if your hands are not clean and avoid close contact with people who are unwell.
  • Any resident who is presenting with symptoms of a cough, a temperature or shortness of breath should self-isolate and call 111 for medical advice. Please notify us if you are experiencing symptoms or self-isolating.

For further information, please visit the NHS website

We’re monitoring the Coronavirus pandemic closely and we will adjust our company procedures as necessary, based on Government guidelines and best practice. If you’re a Fizzy resident, keep an eye on our app for important updates from us. And if you’re feeling anxious, please speak to one of our Fizzy bobs – they’re here to help  and can be reached via email or via the phone

If you have any concerns or questions and would like to speak to our team, you can call us on 0208 607 0555, email us at hello@fizzyliving.co.uk or contact us via social media.

If you would like further information on Metropolitan Thames Valley’s response please visit the following link: https://www.mtvh.co.uk/news/coronavirus-covid-19-update/ 

Thank you everyone and stay safe.

Fizzy Team 

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