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Reservations

What do these terms and conditions apply to?

These reservation service terms and conditions set out the basis on which Fizzy Services Management LLP (“Fizzy Services Management”, “we” or “us”) will deal with your enquiries, process your reservation application and provide our reservation service to you. Fizzy Services Management LLP is a subsidiary of Fizzy Enterprises LLP. These terms and conditions apply to enquiries and reservations made via this Site, telephone, email or otherwise, even if you do not eventually sign up to an agreement with one of our affiliates as your landlord and you as tenant (a "Tenancy Agreement"). If you do sign up to a Tenancy Agreement, your relationship with your landlord will be governed by such Tenancy Agreement.

Please read these terms carefully as they affect your rights and liabilities under the law. You accept and agree to be bound by these terms by using this Site. If you do not agree to these reservation service terms and conditions, please do not sign-up to or use the Site.

Our reservation service is only available to individuals who are aged 18 or over.

These reservation service terms and conditions and any Tenancy Agreement are available in the English language only.

If you have any questions on the reservation service terms and conditions please contact hello@fizzyliving.com.

How do I make a reservation?

The following sets out the reservation process and describes the reservation service that we will provide to you.

What use does Fizzy Services Management make of User Data?

The following sets out the reservation process and describes the reservation service that we will provide to you.


STAGE ONE - RESERVATION

Making an Enquiry 

The first stage of making a reservation requires you to submit an enquiry via our website(s), a property portal, email, telephone, live chat or social media. Once you have made an initial enquiry, we will contact you to discuss your requirements. Following this, we may arrange a viewing or discuss the next steps of making a reservation for a Fizzy flat. 

At this stage, we ask the following information: full name, contact details (email and contact telephone number) and employment status in addition to your requirements which include preferred move in date, how many bedrooms, budget, etc. 

We will then book in a viewing with you and a member of the Fizzy team. At the viewing, we will carry out "Right to Rent" checks where we will ask all prospective tenants to show original documents to confirm their right to rent; these are detailed in the Home Office guide here. We will make a copy of each prospective tenant's documents and record the date they are checked. If you proceed with reserving a flat, the copies of the right to rent documents will be saved during your tenancy for 12 months. If you choose not to proceed with reserving a flat, the copies of the right to rent documents will be deleted immediately. 

During Stage One of the process, we can make no guarantee that any suggested property will be and/or remain available for you or that any subsequent tenancy application will be successful. 

Making a Reservation

You are able to reserve a Fizzy flat directly on our Site or by contacting the Lettings Team. The Lettings Team will confirm details of the flat reservation via email or telephone, and send you a booking link email with a link to your tenant portal. The booking link email will include your individual username and password to enable you to access your tenant portal. In order to complete the reservation process and to register your interest in the suggested property, you will be required to log-in to the tenant portal at various times during the reservation process.

Once you have been sent the booking link email, the chosen Fizzy flat will be held under your name for 24 hours. After 24 hours, the flat will be released back on to the market so please ensure you make the holding deposit payment within these 24 hours. 

If you decide to go ahead and make a reservation in respect of the chosen property, you will need to log-in to the tenant portal and fill out your details to confirm your interest and submit your reservation request. You will be asked to input your details and any details of additional tenants. You will then be asked to confirm your acceptance of our relevant terms and conditions, including to the Tenancy Agreement that you will sign up to should your reservation request and any subsequent tenancy application be successful and you wish to proceed and rent the property. Your landlord under the Tenancy Agreement will be one of our affiliates, either Fizzy Epsom LLP, Fizzy Canning Town LLP, Fizzy Poplar LLP, Fizzy Stepney Green LLP, Fizzy Lewisham LLP, Fizzy Lewisham B1 LLP, Fizzy Walthamstow LLP or Fizzy Hayes LLP whose details will be set out in your Tenancy Agreement.

Holding Deposit

In order for us to process your reservation and secure your chosen Fizzy flat, we will ask you to pay the holding deposit. This amount will also cover the credit and tenant referencing checks we will need to carry out on all named prospective tenants. In order for us to process your request right away and carry out the relevant checks, you acknowledge and agree that our service shall commence as soon as we have received your payment of the holding deposit. This holding deposit will be refunded to you, minus the credit and referencing costs, once you have moved into the flat. 

The total amount is non-refundable in the event you choose not to proceed with the flat, or you fail referencing and are unable to proceed with the reservation process.  

Once you have submitted your reservation request via the tenant portal and we receive payment of your holding deposit, we will then set aside your chosen property for 10 working days while we process your reservation application.

Table showing holding deposit charges

Flat TypeCharge (incl VAT)
1 bed£150
2 bed£250
3 bed£300
Change of sharer/s£75 per person

How to make payments

Tenant charges are made by debit cards only. Cash or cheques are not accepted. Fizzy uses Sagepay online payment services and Barclays merchant services to authorize card payments and process payments securely online. Fizzy operates on a continuous payment authority basis.

Veri-Check Credit and Reference Checks

Once your reservation request has been made and the holding deposit has been paid, the details you have provided to us shall be provided to Veri-Check Limited ("Veri-Check") who will perform various checks that are required to approve your eligibility to enter into the Tenancy Agreement ("Credit and Reference Checks"). For further information on Veri-Check, their privacy policy can be accessed via the sign-up portal or viewed here

It is your responsibility to promptly provide any information required by Veri-Check in order to carry out the Credit and Reference Checks. Please note that where the Credit and Reference Checks have not been successfully completed within the 10 working day period referred to above, the property we have set aside for you may no longer be available.

Veri-Check will check for the following criteria for each applicant: 

  • Credit score
  • Credit check; a check reporting on any adverse credit history eg. CCJs
  • Affordability of the property; the joint gross household income must meet the criteria of 2.5 times the annual rent. Fizzy will ask for advance rental payments if a household does not pass the affordability criteria. 
  • Income reference; written evidence from your employer to verify you are employed with the company, earnings, type of employment (fixed or temporary) and start date of employment. If you are in probationary period with your employer, Fizzy will ask for advance rental payments. If are you self-employed, you must provide 12 months accountant records. If you are self-employed and cannot provide a 12 month history via your accountant, we will ask for 6 months' rent in advance. 
  • Landlord reference; reference from a previous landlord confirming details about your tenancy such as rent paid and length of tenancy 
  • Proof of address; you will be asked to provide the proof of your address. This evidence can be provided by submitting documents such as a council tax bill, utility bill, bank statement or drivers license. 

Entry into the Tenancy Agreement is subject to successful completion of these credit and reference checks and Fizzy is under no obligation to accept you as a tenant as this stage of the reservation process. Please do keep in mind that we do consider all applicants individual circumstances. 

If you have no income or are a student, you are able to rent with Fizzy provided you are able to pay a minimum of 6 months rent in advance and in 6 months instalments thereafter. Please note Fizzy does not accept guarantors. 

STAGE TWO - ABOUT YOU

While your Credit and Reference Checks are being processed, you will be required to provide further details via the tenant portal in order to submit your tenancy application. This includes information relating to your emergency contacts, additional tenants and what additional services you may require.

At this stage we will ask you to review all of the details you have provided to us and confirm that such information is correct before submitting your tenancy application to us via the tenant portal. If any of the details are not correct customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.

Please inform us promptly of any changes to those details, including any changes to your contact details. You acknowledge that we will not be liable to you if you do not receive a communication from us because you have failed to inform us of changes to your contact details.


STAGE THREE - TENANT APPROVAL

We will send you an email to inform you whether your tenancy application has been approved. If your application is rejected then please refer to our cancellations section below.

If your application is successful and you are approved as a tenant, you will be required to log- in to the tenant portal to review your Tenancy Agreement, review all charges payable under your Tenancy Agreement and review the terms of any other services which will be provided to you by third parties (for example, broadband services).

Initial rent amount. If you move in from the 1st to 15th of any month, you will pay from the move in date until the end of that month. If you move in from the 16th day of any month, you will pay from the move in date until the end of that month and all of the following month. Monthly rent amounts are due on the 1st day of every month. Deposits. They are calculated based on the value of 6 weeks rent not a month and half of the annual rental amount. Heating/Furniture. Listed as separate charges, where purchased or required. These adjusted monthly charges are calculated in the same way as the initial rent amount.

You will then be requested to confirm your acceptance and sign up to your Tenancy Agreement via the Site. This must be done within 5 working days, otherwise we cannot guarantee that the property will still be available.

Once you have signed up to the Tenancy Agreement, your rights and obligations to your landlord, including all payments due, shall be governed by the terms of your Tenancy Agreement. Your Tenancy Agreement will set out the date that your tenancy will begin.


Cancellations

When can I cancel my reservation or tenancy application?

You may cancel or withdraw your reservation request or tenancy application at any time before you sign up to your Tenancy Agreement. However, if you do choose to cancel or withdraw your reservation request or tenancy application, the holding deposit you have already paid to us for our reservation service will be non-refundable.

When can I cancel my tenancy agreement?

Once you sign up to your Tenancy Agreement via the tenant portal, you may cancel this Tenancy Agreement by notifying us in writing at any time within the next seven working days starting from the day after you signed up to your Tenancy Agreement via our tenant portal. Should you choose to cancel your Tenancy Agreement within this seven working day period, your landlord will refund all amounts you have already paid under your Tenancy Agreement (although please note that the administration fee paid for our reservation service remains non-refundable). If you wish to move into your property before the end of this seven working day cancellation period you agree that this cancellation right shall immediately expire.

This cancellation right will also expire as soon as you sign a hard copy version of your Tenancy Agreement.

Once this seven working day cancellation period has expired your rights to cancel or terminate your tenancy will be governed by the terms of your Tenancy Agreement.

When can Fizzy Services Management cancel my reservation or reject my tenancy application?

If you breach these reservation service terms and conditions or your Credit and Reference Checks are unsuccessful, we have the right to reject and/or cancel your reservation request and/or tenancy application. The holding deposit you have already paid to us for our reservation service will be non-refundable.

When can my landlord cancel my tenancy agreement?

Once you sign up to the Tenancy Agreement your landlord’s rights to cancel or terminate your tenancy will be governed by the terms of your Tenancy Agreement.


Liability

If we are in breach of these reservation service terms and conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant reservation request. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

Nothing in these reservation service terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation.


Your contract with us

These reservation service terms and conditions and your Tenancy Agreement will be retained by us for our records and will be available for you to access via the tenant portal.


Events beyond our control

We will not be responsible to you for any delay or failure to comply with our obligations if the delay or failure arises from any cause beyond our reasonable control.


Changes to these terms

We may update these reservation service terms and conditions from time to time. Any changes will be notified to you via a suitable announcement on the Site. The changes will apply to our reservation service after we have given notice. If you do not wish to accept the updated terms and conditions of use you should not continue to use our reservation service. If you continue to use our reservation service after the date on which the change comes into effect, your use of our reservation service indicates your agreement to be bound by the updated terms and conditions. However, once you have ticked a box confirming your acceptance of these reservation service terms and conditions via our tenant portal, you will only be bound by such version of the reservation service terms and conditions during your dealings with us in respect of the relevant property.


Transfer of rights

You may not transfer any of your rights under these reservation service terms and conditions to any other person. We may transfer our rights under these reservation service terms and conditions to another business where we reasonably believe your rights will not be affected.


Governing law

These terms and conditions and your use of our reservation service, shall be governed by and construed in accordance with English law and the English Courts shall have non-exclusive jurisdiction in connection with all matters relating to these terms and conditions of use.


Information about us

The service is provided by Fizzy Services Management LLP. Fizzy Services Management LLP is a subsidiary of Fizzy Enterprises LLP. Fizzy Enterprises LLP is a limited liability partnership registered in England and Wales under number OC373619 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP, VAT number: 184 0794 85

Please contact us at the following email address with any questions and/or complaints about our service to you: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Information about your landlords

Fizzy Canning Town LLP:

Fizzy Canning Town LLP is a limited liability partnership registered in England and Wales under number OC376389 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP, VAT number: 143131359.

Contact Details:

Tel: 07760 880280

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Epsom LLP:

Fizzy Epsom LLP is a limited liability partnership registered in England and Wales under number OC373689 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP, VAT number: 184 0794 85

Contact Details:

Tel: 07900 953481

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Poplar LLP:

Fizzy Poplar LLP is a limited liability partnership registered in England and Wales under number OC385234 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

Tel: 07557 523270

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Stepney Green LLP:

Fizzy Stepney Green LLP is a limited liability partnership registered in England and Wales under number OC388005 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

07557 523804

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Lewisham LLP:

Fizzy Lewisham LLP is a limited liability partnership registered in England and Wales under number OC390946 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

07825 365319

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Lewisham B1 LLP:

Fizzy Lewisham B1 LLP is a limited liability partnership registered in England and Wales under number OC395092 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

07740 545166

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Walthamstow LLP:

Fizzy Walthamstow LLP is a limited liability partnership registered in England and Wales under number OC381359 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

07714 775221

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.


Fizzy Hayes LLP:

Fizzy Hayes LLP is a limited liability partnership registered in England and Wales under number OC402362 and with its registered office at Premier House 52, London Road, Twickenham, United Kingdom, TW1 3RP. VAT number: 184 0794 85

Contact Details:

07940 310582

Email: hello@fizzyliving.com

Customers are able to amend personal details inputted at any stage prior to signing their tenancy agreement. Following signature, Fizzy are able to make any amendments on your instruction.