FREQUENTLY ASKED QUESTIONS

To save you calling, here are some answers to the questions we often get asked. And if you want the really fine details, you'll find our terms and conditions here. If you can't find what you're looking for, email us here and we'll be happy to get back to you.

We’re the professional landlord that’s reinventing renting. We lease great quality homes in secure buildings across London and the South East – and love delivering 5 star customer service. Find your nearest Fizzy building here.

You can call us on 020 8607 0555 or book a viewing by emailing us hello@fizzyliving.com 

We’re happy to show you around in person. But we're all about hassle-free renting – so you can also do a virtual 1-to-1 viewing over FaceTime, Skype or whatsapp! 

To meet the government’s Right to Rent policy, we do need original identification so we can check our tenants are allowed to live in the UK – and we’ll usually ask you to bring these documents to viewings. For virtual viewings, we’ll need you to send a copy by email and bring the originals when you move in.

Step one: reserve a flat

Each location page lists our available flats. You can either reserve a flat here on our website, or call our Lettings Team on 020 8607 0555, who’ll email you a booking link to start the reservation process.

Step two: Tenant Referencing Checks

Once you’ve paid the holding deposit, our partners at Goodlord Limited will carry out your Tenant Referencing Checks. You’ll need to send them a range of documents, and the checks usually take between 3 to 5 working days. 

Step three: deposit and payments

You’ll need to pay your first month’s rent and a deposit before you move in. If your tenancy starts before the 15th of the month, the first rental payment will just be for the remainder of that month. If your tenancy starts on or after the 15th, your first rental payment will include both the remainder of that month and the next month’s rent.

Fizzy offers two deposit options, you are able to select whichever suits you most - 

  • 5 week deposit: traditional deposit paid after referencing and before move in. Held by DPS.
  • Deposit Alternative: We have partnered with Flatfair which is a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of 1 week’s worth of rent (+VAT). This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here 

Rather than charge fee, there’s a small holding deposit (£150 for a 1 bedroom flat, £250 for a 2 bedroom and £300 for a 3 bedroom). This is credited against your first rental payment, which is due before you move in.

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).

Changes to the tenancy costs £50 each time – that includes adding a tenant, changing a tenant, removing a tenant and adding a pet to the tenancy.

Option 1: Traditional 5 week deposit

The deposit is 5 weeks’ rent, and it’s held for you in the government’s Deposit Protection Scheme. It covers any damages to the flat and furnishings during your tenancy. 

Option 2: flatfair no deposit solution

We have partnered with Flatfair which is a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of 1 week’s worth of rent (+VAT). This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here 

BOB is your dedicated property manager and possibly the biggest reason why Fizzy tenants are the happiest in town. Bobs are based on-site in all our buildings. They don’t have specific duties – but they’ll sign for and deliver packages while you're at work, arrange access for cleaners and repairs, and lend you a set of keys if you leave them at work. 

Yes, Fizzy is London’s most pet-friendly landlord (thanks TimeOut London!) and we welcome pets at all Fizzy buildings. We have dedicated pet stations in most of our pet-friendly buildings which are equipped with everything you need to pamper and clean your pets so they can enjoy renting with us too. 

There are some restrictions on the type of pet we can accept, and all pets living in the Fizzy community will need to have up to date veterinary records. Fizzy charges more for a pet friendly flat. Please contact the Fizzy Team for more information

We have parking in our Canning Town, Epsom, Poplar, Walthamstow, Hayes and East16 locations. Spaces start from £85/month and are subject to availability.

We have both furnished and unfurnished flats. Furnished flats include a double or king-size bed frame and mattress in each bedroom, 2x bedside tables, a chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

Our flexible leases start at 3 months and can roll on however long you want. 

We don’t accept guarantors. To pass the affordability checks, your joint household income must be at least 2.5 times the rent. If you don’t pass the affordability criteria, you can still move in – but we will need advance rental payments. 

Of course. Many of our residents move straight into a Fizzy location as soon as they land in the UK. As with any application, you’ll need to complete tenant referencing checks with our partner Goodlord Limited. In your case, they’ll need a reference from your employer and your previous landlord. Please note that if you’re in the probation period of a new job, we’ll ask you to pay 6 months’ rent in advance. 

Yes! If you’re in the probation period of a new job, we’ll ask you to pay 6 months’ rent in advance. If you’re self-employed, then we’ll need a letter from your accountant confirming your annual accounts. If you can’t provide this information, we’ll ask for 6 months’ rent to be paid in advance. 

Yes! However, since we don’t accept guarantors, as well as paying the first 6 months’ rent in advance; you’ll need to pay further rent in 6-month instalments. We’ll also need to inspect the flat every 2 months. 

As well as a great flat with amazing links around London, there are other perks that make our flats Fizzy. Like free broadband, a complimentary annual spring clean, on-site dry cleaning and laundry services, a 24/7 emergency repairs line and our own in-house Repairs Team.

If you are a current resident and are experiencing issues OOO then please contact MNM on 020 8438 1872 leaving a clear message with your Full Name, Contact number & FULL Address.

Fizzy are members of the Property Redress Scheme