FAQ's

Fizzy Living is managed by Greystar. We’re the professional landlord that’s reinventing renting. We lease great quality homes in secure buildings across London and the South East – and love delivering 5 star customer service.

Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) that to show that they are legally allowed to live in the UK. These documents are normally checked prior to your move-in, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at a viewing or virtual viewing, a copy of the document must be sent via email to the Fizzy Living team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing to the contract. Documents will also need to be verified in person upon arrival for move-in.

Once your reservation payment & completed documents have been received by the leasing team, you will be required to go through a referencing process, carried out Homeppl who will carry out the assessment of your eligibility to enter into a tenancy agreement. The process time is mainly dependent on your ability to complete the online application form, and on your referees’ availability. Sometimes it may take longer than a few business days, depending on the nature of the case.

Please note, the household income must be at least 2.66 times the annual rent of the apartment (before any discount or concessions are given). For approved offer, all applicants must have completed the referencing fully.

There are no fee charges, just a reservation payment to secure the apartment you have chosen, which goes towards your first rental payment subject to referencing.

The standard security deposit varies on the size of your apartment, which is held with My Deposits for the duration of the tenancy and refundable subject to the condition of your apartment at the end of the tenancy compared to the condition at the beginning of your tenancy. Full inventories are carried out by a 3rd party inventory company at the beginning and the end of the tenancy.

Yes! Speak with your local Community Manager for more information.

Rather than charge fee, there’s a holding deposit of £200 for a studio and 1 bed and £400 for a 2 or 3 bed. This is credited against your first rental payment, which is due before you move in.

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).

In order to rent a Fizzy Flat, you will need to pass affordability checks. The joint household income must be at least 2.66 times the yearly rent.

Should a household not pass the affordability criteria, we do accept guarantors. However, they too will be subject to referencing and must be at least 4 times the yearly rent to pass affordability checks.

Rent may be reviewed once per year and may increase in line with market rents. Any changes will always be communicated in advance with appropriate notice, in line with current legislation.

Depending on the results of your referencing and affordability criteria assessment, the option of Guarantors will be available. Further referencing and qualifying criteria will apply. (Guarantor’s income must 4 times the annual rent).

Yes, we love them! There are some breed restrictions in place, so please contact us for full details.

We have both furnished and unfurnished flats. Furnished flats include a double or king-size bed frame and mattress in each bedroom, 2x bedside tables, a chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

Fizzy are members of the Property Redress Scheme

Once the application process is complete, reference checks passed, Right to Rent checks carried out, your tenancy agreement is signed, and the funds received, we will then arrange with you a convenient time to meet with you on the day of your move- in to hand over keys, complete a home induction, and help you settle into your new home.

We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance our team will be happy to help.

We are confident that you will love your new Greystar apartment, but we understand you may change your mind. That’s why we’ve introduced the Greystar Guarantee where you have 30 days within move-in to give 30 days’ notice to leave. The policy is valid within 30 days of the start of your agreement and will only apply if all occupants listed in the tenancy agreement leave the property. The tenant must not have violated any terms of the lease agreement (e.g., non-payment of rent or damage to property) during the first 30 days. Rent is payable until the last day of your notice period. If you qualify for a refund due to early termination, it will be processed within 14 days of your move-out date. If you choose to invoke the guarantee, all concessions, rent-free periods, vouchers, or other promotional incentives from the original agreement will be void and inapplicable. The tenancy end will align with the move-out process described in the tenancy agreement, and we expect the apartment to be returned in a condition that aligns with the terms of your tenancy. Residents will be responsible for all bills during their occupancy, up until their final day in the property. Please note that deposit replacement products, such as Flatfair flatbonds or other insurance products, are provided by 3^rd party suppliers and are non-refundable.

(Effective from 10th February 2025)

How to Redeem:

To redeem the Greystar Guarantee, tenants must submit written notice of their intent to vacate to the property management team, including the reason for termination. This notice should be submitted via email or through the resident portal.