FREQUENTLY ASKED QUESTIONS

To save you calling, here are some answers to the questions we often get asked. And if you want the really fine details, you'll find our terms and conditions here. If you can't find what you're looking for, email us here and we'll be happy to get back to you.

We’re the professional landlord that’s reinventing renting. We lease great quality homes in secure buildings across London and the South East – and love delivering 5 star customer service.

Find your nearest Fizzy building here. We are owned by Greystar.

You can call us on 0208 154 3110 or book a viewing by emailing us hello@fizzyliving.com

We’re happy to show you around in person. But we're all about hassle-free renting – so you can also do a virtual 1-to-1 viewing over FaceTime, Skype or whatsapp!

To meet the government’s Right to Rent policy, we do need original identification so we can check our tenants are allowed to live in the UK – and we’ll usually ask you to bring these documents to viewings. For virtual viewings, we’ll need you to send a copy by email and bring the originals when you move in.

Step one: reserve a flat

Each location page lists our available flats. Call our Lettings Team on 0208 154 3110, who’ll email you a booking link to start the reservation process.

Once you have found your new home, there will then be a one-off, non-refundable holding deposit per apartment required at commitment stage. This payment will be offset against your 1st months’ rent once your tenancy has been agreed.

Step two: Tenant Referencing Checks

Once you’ve paid the holding deposit, we will start the referencing checks, which are carried out by flatfair. These checks take around 3 to 7 working days to complete and flatfair will require some supporting documentation in order to complete the checks.

Step three: deposit and payments

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the 1st of each month thereafter.

Fizzy offers two deposit options, you are able to select whichever suits you most -

  • Traditional deposit: traditional deposit paid after referencing and before move in. Held by My Deposits. For a studio and one bedroom flat this is £1,000 and for a two bed or three bedroom flat this is £1,600.
  • Deposit Alternative: flatfair offers a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of £350 inc VAT. This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here

Rather than charge fee, there’s a holding deposit of £200 for a studio and 1 bed and £400 for a 2 or 3 bed. This is credited against your first rental payment, which is due before you move in.

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).

  • Traditional deposit: traditional deposit paid after referencing and before move in. Held by My Deposits. For a studio and one bedroom flat this is £1,000 and for a two bed or three bedroom flat this is £1,600.
  • Deposit Alternative: flatfair offers a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of £350 inc VAT. This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here

Yes, we love pets! Fizzy is London's most pet-friendly landlord (thanks TimeOut London!) and we welcome pets at all Fizzy buildings.

There is a monthly fee of £75 for pets which contributes to the additional cleaning and maintenance required.

We have parking in our Canning Town, Epsom, Poplar, Walthamstow, Hayes and East16 locations. Spaces start from £85/month and are subject to availability.

We have both furnished and unfurnished flats. Furnished flats include a double or king-size bed frame and mattress in each bedroom, 2x bedside tables, a chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

Our flexible leases start at 12 months and can roll on however long you want.

In order to rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.66 times the rent. Should a household not pass the affordability criteria we do accept UK based guarantors however they too will be subject to referencing and household income for your guarantor must be 4 times the rent. If you are a student or unemployed and this is not possible, we will ask for 12 months rent to be paid in advance.

Of course. Many of our residents move straight into a Fizzy location as soon as they land in the UK. As with any application, you’ll need to complete tenant referencing checks with flatfair. In your case, they’ll need a reference from your employer and your previous landlord. Please note that if you are unemployed when you move in and can't provide a guarantor, we’ll ask you to pay 12 months’ rent in advance.

Yes! If you’re in the probation period of a new job, we’ll have to reference you based on this employment and you’ll have to pass the affordability criteria which is 2.66x annual rent. If you can’t provide this information, we’ll ask for 12 months’ rent to be paid in advance.

Yes of course! We will require you to have a UK based guarantor or to pay 12 months rent in advance.

As well as a great flat with amazing links around London, there are other perks that make our flats Fizzy. Like free broadband, on-site laundry services, a 24/7 emergency repairs line and our own in-house Repairs Team.

If you are a current resident and are experiencing issues OOO then please contact MNM on 020 8438 1872 leaving a clear message with your Full Name, Contact number & FULL Address. If you are a Fizzy Lewisham resident then please call 0203 865 7789 for OOO issues.

Fizzy are members of the Property Redress Scheme

From December - 31 Jan: The leasing team will share there referencing docs with you. Once your referencing is complete, your Property Manager will send you a notification via email to let you know that your move-in fee is now due, along with details of how to pay.

Your rent will not increase within the initial term of your tenancy unless otherwise stated in your contract. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 days after agreeing with you on charges applied to damages, if any, excluding fair wear and tear.

Should you wish to vacate the property at end of your tenancy we require two months’ written notice. If you wish to move-out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.

Rent is due on the 1st of each month by Standing Order, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.

Your holding deposit, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Bank to Bank transfer.

The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process normally takes around 3-7 business days.